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I should take up mime
Jun. 8th, 2011 12:08 amToday... oh, today.
At one point, I decided to head over to our blood pressure machine and check my BP because I could hear my heartbeat in my ears. I was that angry. 140/85. Yeah, this job is killing me.
On Monday (golly, that was yesterday), me and another girl were "chastised" for being too loud. It was a situation with a phone call that was part of this hoax and I know at one point I said, "Hey, just hang up on them if they call again. It's not worth our time to deal with this." And I know I probably wasn't using as indoor of a voice as I should have. So I was told that if I needed to vent, I should come over and do it quietly in the corner. But I wasn't venting at this point. I was instructing. I'm sorry if a customer overheard us and told the big boss that she was uncomfortable because she thought we were talking crap about a customer. If it was this particular situation, we weren't. But it could have been another time. I don't know.
What I do know is that I can't keep in irritation. I turn into a pressure cooker (I think this is the right instrument to use for this analogy). If you don't let out some steam now and then, it blows. In a bad way. When I have those kinds of CUSTOMERS that 1)accuse me of "killing them" if they don't get their sudafed yet they don't have their license so I refuse to let them just have it... it's called A FEDERAL LAW, 2)don't actually listen to anything I say yet keep asking the same question over and over again, 3)refuse to read labels for themselves, 4)don't actually know what they want and expect me to read their mind to figure it out then give me grief when I don't get it right, I have trouble handling it well without being able to at least mutter about them under my breath. Smile. Just smile. Make it through. Deal. Make it work.
140/85... *sigh* I don't mind customer service when I have down time away from the customers. It's helping that I'm coming home for lunch now. It's a nice break. It also really helps that I have great coworkers. It doesn't help that I keep getting dinged for really stupid things. I just... I don't know. It's not helping to keep up a constant litany of "I need insurance. I need to eat. I need insurance. I need to eat."
Okay, I have an ending to find.
At one point, I decided to head over to our blood pressure machine and check my BP because I could hear my heartbeat in my ears. I was that angry. 140/85. Yeah, this job is killing me.
On Monday (golly, that was yesterday), me and another girl were "chastised" for being too loud. It was a situation with a phone call that was part of this hoax and I know at one point I said, "Hey, just hang up on them if they call again. It's not worth our time to deal with this." And I know I probably wasn't using as indoor of a voice as I should have. So I was told that if I needed to vent, I should come over and do it quietly in the corner. But I wasn't venting at this point. I was instructing. I'm sorry if a customer overheard us and told the big boss that she was uncomfortable because she thought we were talking crap about a customer. If it was this particular situation, we weren't. But it could have been another time. I don't know.
What I do know is that I can't keep in irritation. I turn into a pressure cooker (I think this is the right instrument to use for this analogy). If you don't let out some steam now and then, it blows. In a bad way. When I have those kinds of CUSTOMERS that 1)accuse me of "killing them" if they don't get their sudafed yet they don't have their license so I refuse to let them just have it... it's called A FEDERAL LAW, 2)don't actually listen to anything I say yet keep asking the same question over and over again, 3)refuse to read labels for themselves, 4)don't actually know what they want and expect me to read their mind to figure it out then give me grief when I don't get it right, I have trouble handling it well without being able to at least mutter about them under my breath. Smile. Just smile. Make it through. Deal. Make it work.
140/85... *sigh* I don't mind customer service when I have down time away from the customers. It's helping that I'm coming home for lunch now. It's a nice break. It also really helps that I have great coworkers. It doesn't help that I keep getting dinged for really stupid things. I just... I don't know. It's not helping to keep up a constant litany of "I need insurance. I need to eat. I need insurance. I need to eat."
Okay, I have an ending to find.
